About Us

As a merchant, you’re facing two problem areas: barriers to market entry and risks unknown to you. You are not alone in this. We have recognized your needs and provide the solutions.

Our History

The face of hellocustoms is Patrick Burwitz, who has been working in the field of customs clearance for many years.

At the early age of 17 Patrick already carried out his first customs clearances in Lübeck – Travemünde, more than 20 years ago.

After completing his training in Lübeck – Travemünde he moved to Hamburg. Due to his professional experience and his personal passion for customs clearance, Patrick has acquired comprehensive know-how over the years, which he now passes on to his customers together with his team.

The main focus is on supporting online retailers with customs clearance, so that this complex subject area does not create any limitations for a successful expansion.


Our aim is to overcome barriers to market entry due to complex customs clearance procedures and to provide our clients with legally secure access to the European single market.


We are your experts surrounding the customs clearance of your product. While you can fully concentrate on your business, we take care of the customs clearance. For us, instead of obstacles, there are only challenges, which we gladly accept and master in the interest of our customers. Our main concern is to find a solution for our customers even in complex cases.


You can focus on your core competence

Your product

Do you have a product that the European Union market cannot do without? Then import should not be an obstacle either.

Avoid fines

Withus, you are moving according to the laws. This avoids fines and warnings.

Save nerves

We take care of the communication with the authorities and take care of the legal clearance for you.

Be one step ahead

Stay one step ahead of your competitors – by benefiting from our experience.

Save money

Save money and avoid unpleasant surprises: click here to go to the tax calculator.

We are here for you

You can reach us from Monday to Friday from 09:00 to 21:00. By appointment also outside operating hours.