Data protection

Name and address of the responsible person

The person responsible within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is the:

Hellocustoms GmbH

Oldesloer street 87
23795 Bad Segeberg
Germany

 

Telephone: +49 4551 891 8040
E-Mail: contact@hellocustoms.eu

Commercial Register: HRB 20255 KI
District Court: Amtsgericht Kiel
Represented by the managing director Mr. Patrick Burwitz

I. General information about data processing

1. Extent of processing of personal data

In principle, we collect and use personal data of our users only to the extent necessary to provide a functional website and our content and services. The collection and use of personal data of our users takes place regularly only with the consent of the user. An exception applies to cases in which prior consent is not possible for reasons of fact and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (DSGVO) as legal basis.

In the processing of personal data necessary for the performance of a contract of which the data subject is a party, Art. 6 para. 1 lit. b DSGVO as legal basis. This also applies to processing operations required to carry out pre-contractual measures.

Insofar as the processing of personal data is required to fulfill a legal obligation that our company is subject to, Art. 6 para. 1 lit. c DSGVO as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d DSGVO as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interest, fundamental rights and fundamental freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f DSGVO as legal basis for processing.

3. Data deletion and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage is deleted. In addition, it may be stored if provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. A blocking or deletion of the data takes place even if a storage period prescribed by the mentioned standards expires, unless there is a need for further storage of the data for a contract conclusion or a contract fulfillment.

4. Disclosure of data

Should we, in the course of our processing, disclose, transmit or otherwise grant access to data to other persons and companies (contract processors or third parties), this shall only be on the basis of a legal license or a legal obligation or on the basis of our legitimate interests or your consent. In the following cases, our data processing takes place at a service provider bound by instructions, who is obligated in accordance with data protection regulations and may not use the data for any other purpose. Our processors can be divided into the following categories:

IT Services
HR Services
Billing Services
Website Hosting
Website Design and Design

If we commission third parties to process data on the basis of a so-called “contract processing contract”, this is done on the basis of Art. 28 DS-GVO.

If we process data in a third country as part of the use of third party services, this will only be done if it is either to fulfill our (pre) contractual obligations, a legal obligation or based on our legitimate interests or with your consent. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special conditions of Article 44 et seq. on the basis of specific guarantees or in compliance with officially recognized special contractual obligations.

5. SSL encryption

This site uses SSL encryption to protect the transmission of sensitive content (such as requests sent via our contact form) and for security reasons. An encrypted connection is indicated by the browser’s address bar changing from “http: //” to “https: //” and the lock icon in your browser bar.

If SSL encryption is enabled, the data you submit to us can not be read by third parties.

II. Provision of the website and creation of logfiles

1. Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the calling computer.

The following data is collected here:
(1) Client IP (IP address of the user)
(2) Timestamp (date and time of access to the website)
(3) Request line (path the destination address without domain)
(4) Status code (server informs client if request was processed successfully)
(5) Size of the response body (size of files temporarily downloaded by the user)
(6 ) Referer sent by the client (indicates from which page the user came to this website)
(7) User agent sent by the client (eg: information about the operating system and the type and version of the browser)

The data is also stored in the log files of our system. A storage of this data together with other personal data of the user does not take place.

2. Legal basis of data processing

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f DSGVO.

3. Purpose of the data processing

The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user’s IP address must be kept for the duration of the session.

Storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

For these purposes, our legitimate interest in the processing of data according to Art. 6 para. 1 lit. f DSGVO.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. In the case of collecting the data for providing the website, this is the case when the respective session is completed.

In the case of storing the data in log files, this is the case after no more than seven days. An additional storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

5. Opposition and removal possibility

The collection of the data for the provision of the website and the storage of the data in log files is essential for the operation of the website. There is consequently no contradiction on the part of the user.

III. Use of cookies

1. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or the Internet browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser be identified even after a page break.

The following data are stored and transmitted in the cookies:

Session information

2. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f DSGVO.

3. Purpose of the data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some features of our website can not be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page break.

The user data collected by technically necessary cookies will not be used to create user profiles.

For these purposes, our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f DSGVO.

4. Duration of storage, objection and disposal options

Cookies are stored on the computer of the user and transmitted by him to our site. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may not be possible to use all the functions of the website to the full.

IV. Contact form and e-mail contact

1. Description and scope of data processing

On our website is a contact form available, which can be used for electronic contact. If a user realizes this possibility, the data entered in the input mask is transmitted to us and stored. These data are:

  • Salutation
  • First given name
  • Surname
  • Phone
  • Customer number
  • E-Mail

At the time of sending the message, the following data is also stored:

  • IP address of the user
  • Date and time of the message

For the processing of the data, your consent is obtained during the sending process and reference is made to this privacy policy.

Alternatively, contact via the provided e-mail address is possible. In this case, the user’s personal data transmitted by e-mail will be stored.

In this context, there will be no disclosure of the data to third parties. The data is used exclusively for processing the conversation.

2. Legal basis for data processing

Legal basis for the processing of the data is in the presence of the consent of the user Art. & Nbsp; 6 para. & Nbsp; 1 lit. & nbsp; a DSGVO.

The legal basis for the processing of the data transmitted in the course of sending an e-mail is Article 6 (1) (f) of the DSGVO. If the e-mail contact is aimed at the conclusion of a contract, then additional legal basis for the processing is Art. & Nbsp; 6 para. & Nbsp; 1 letter & nbsp; b DSGVO.

3. Purpose of the data processing

The processing of the personal data from the input mask serves us only to process the contact. In the case of contact via e-mail, this also includes the required legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. For the personal data from the input form of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the matter in question has been finally clarified.

The additional personal data collected during the sending process will be deleted at the latest after a period of seven days.

5. Opposition and removal possibility

The user has the opportunity to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he may object to the storage of his personal data at any time. In such a case, the conversation can not continue.

A revocation of the consent or objection to the storage of his data, the user can at any time in particular through the following contact options:

E-Mail:
datenschutz@hellocustoms.eu

Postalisch:
hellocustoms GmbH
Data protection
Oldesloer street 87
23795 Bad Segeberg

All personal data stored in the course of contacting will be deleted in this case.

V. Google Web Fonts

This site uses so-called Web fonts provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States for consistent font representation. When you call up a page, your browser loads the required web fonts into your browser cache to correctly display texts and fonts.

To do this, the browser you use must connect to Google’s servers. As a result, Google learns that our website has been accessed via your IP address. An appropriate level of data protection is also guaranteed here by the certification of Google LLC according to “EU-US-Privacy-Shield”. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DS-GVO. Unless your browser supports web fonts, a standard font will be used by your computer.

For more information about Google Web Fonts, see & nbsp;https://developers.google.com/fonts/faq und in der Datenschutzerklärung von Google: https://www.google.com/policies/privacy/.

Opt-Out: https://adssettings.google.com/authenticated.

VII. Rechte der betroffenen Personen

Werden personenbezogene Daten von Ihnen verarbeitet, sind Sie Betroffener i.S.d. DSGVO und es stehen Ihnen folgende Rechte gegenüber dem Verantwortlichen zu:

1. Auskunftsrecht

Sie können von dem Verantwortlichen eine Bestätigung darüber verlangen, ob personenbezogene Daten, die Sie betreffen, von uns verarbeitet werden.

Liegt eine solche Verarbeitung vor, können Sie von dem Verantwortlichen über folgende Informationen Auskunft verlangen:

  1.  die Zwecke, zu denen die personenbezogenen Daten verarbeitet werden;
  2. die Kategorien von personenbezogenen Daten, welche verarbeitet werden;
  3.  die Empfänger bzw. die Kategorien von Empfängern, gegenüber denen die Sie betreffenden personenbezogenen Daten offengelegt wurden oder noch offengelegt werden;
  4. die geplante Dauer der Speicherung der Sie betreffenden personenbezogenen Daten oder, falls konkrete Angaben hierzu nicht möglich sind, Kriterien für die Festlegung der Speicherdauer;
  5. das Bestehen eines Rechts auf Berichtigung oder Löschung der Sie betreffenden personenbezogenen Daten, eines Rechts auf Einschränkung der Verarbeitung durch den Verantwortlichen oder eines Widerspruchsrechts gegen diese Verarbeitung;
  6. das Bestehen eines Beschwerderechts bei einer Aufsichtsbehörde;
  7. alle verfügbaren Informationen über die Herkunft der Daten, wenn die personenbezogenen Daten nicht bei der betroffenen Person erhoben werden;
  8. das Bestehen einer automatisierten Entscheidungsfindung einschließlich Profiling gemäß Art. 22 Abs. 1 und 4 DSGVO und – zumindest in diesen Fällen – aussagekräftige Informationen über die involvierte Logik sowie die Tragweite und die angestrebten Auswirkungen einer derartigen Verarbeitung für die betroffene Person.

Ihnen steht das Recht zu, Auskunft darüber zu verlangen, ob die Sie betreffenden personenbezogenen Daten in ein Drittland oder an eine internationale Organisation übermittelt werden. In diesem Zusammenhang können Sie verlangen, über die geeigneten Garantien gem. Art. 46 DSGVO im Zusammenhang mit der Übermittlung unterrichtet zu werden.

2. Right to rectification

You have a right to rectification and / or completion to the controller, if the personal data you process is incorrect or incomplete. The person in charge must make the correction without delay.

3. Right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

  1. if you deny the accuracy of your personal information for a period of time that enables the controller to verify the accuracy of your personal information;
  2. the processing is unlawful and you refuse the deletion of the personal data and instead demand the restriction of the use of the personal data;
  3. the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims; or
  4. if you have lodged an objection to the processing pursuant to Art. 21 para. 1 DSGVO and it is not yet certain whether the responsible reasons of the person responsible prevail over your reasons.

If the processing of personal data concerning you has been restricted, this data may only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest Union or a Member State.

If the limitation of the processing according to the o.g. If conditions are restricted, you will be informed by the person in charge before the restriction is lifted.

4. Right to cancellation

a)
You may require the controller to delete the personal data concerning you without delay and the controller is obliged to delete the data without undue delay if one of the following is true:

  1. Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent to the processing gem. Article 6 (1) (a) or Article 9 (9) (2) (a) of the DSGVO, and there is no other legal basis for the processing.
  3. You gem gem. Art. 21 para. 1 DSGVO objection to the processing and there are no prior justifiable reasons for the processing, or you lay gem. Art. 21 para. 2 DSGVO objection to the processing.
  4. Your personal data has been processed unlawfully.
  5. The deletion of personal data concerning you is required to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
  6. The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 para. 1 GDPR.

If the person in charge has made the personal data relating to you public and is in accordance with. Art. 17 para. 1 DSGVO, it shall take appropriate measures, including technical means, to inform data controllers who process the personal data, taking into account available technology and implementation costs, that you, the affected person, have requested that you delete all links to such personal information or copies or replications of such personal information.

b)
The right to erasure does not exist if the processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. to fulfill a legal obligation which requires processing under the law of the Union or of the Member States to which the controller is subject, or to carry out a task which is in the public interest or in the exercise of official authority delegated to the controller;
  3. for reasons of public interest in the field of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
  4. for archival purposes of public interest, scientific or historical research purposes or for statistical purposes acc. Art. 89 (1) GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or
  5. to assert, exercise or defend legal claims.

5. Right to information

If you have the right of rectification, erasure or restriction of processing to the controller, he / she is obliged to notify all recipients to whom your personal data have been disclosed of this correction or deletion of the data or restriction of processing, unless: this proves to be impossible or involves a disproportionate effort.

You have the right to be informed about these recipients.

6. Right to Data Portability

You have the right to receive personally identifiable information you provide to the controller in a structured, common and machine-readable format. You also have the right to transfer this data to another person without hindrance by the person responsible for providing the personal data, provided that

  1. the processing on a consent acc. Art. 6 para. 1 lit. DSGVO or Art. 9 para. 2 lit. DSGVO or on a contract pursuant to Art. Art. & Nbsp; 6 para. 1 lit.
  2. the processing is done by automated methods.

In exercising this right, you also have the right to obtain that your personal data relating to you are transmitted directly from one person responsible to another person responsible, as far as this is technically feasible. Freedoms and rights of others may not be affected.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the controller.

7. Right to object

You have the right at any time, for reasons that arise from your particular situation, to prevent the processing of your personal data, which, pursuant to Art. 6 para. 1 lit. e or f DSGVO takes an objection; this also applies to profiling based on these provisions.

The controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.

If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct mail.

If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58 / EC, you have the option, in the context of the use of information society services, of exercising your right to opt-out by means of automated procedures that use technical specifications.

8. Right to revoke the data protection consent declaration

You have the right to revoke your privacy statement at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

9. Automated decision on a case-by-case basis, including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have legal effect or similarly affect you in a similar manner. This does not apply if the decision

  1. is required for the conclusion or performance of a contract between you and the controller,
  2. is permitted under Union or Member State legislation to which the controller is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
  3. with your express consent.

However, these decisions may not be based on particular categories of personal data under Art. 9 (1) GDPR unless Art. 9 (2) (a) or (g) DSGVO applies and appropriate safeguards are provided rights and freedoms and your legitimate interests.

With regard to the cases mentioned in (1) and (3), the person responsible shall take appropriate measures to uphold the rights and freedoms and their legitimate interests, including at least the right to obtain the intervention of a person by the controller, to express his / her own position and heard on challenge of the decision.

10. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of its residence, place of work or place of alleged infringement, if you believe that the processing of personal data concerning you is against the DSGVO violates.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy under Article 78 DPO.

Which national data protection supervisory authority is responsible for our company can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html